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CompuSource
Tech 90 Day Warranty Policy
ALL warranted items must be processed through the TT/RMA
system. Once the claim is determined
to be valid the following policy applies:
RMA Policy:
11.)
Warranty Items (Non-DOA -Dead on
Arrival)
A.)
If
the product can be repaired CompuSource Tech will ship the part to the
customer and walk the customer on how to replace that part if ok with the customer.
Or if the customer wants he will need to ship back the product to CompuSource
Tech at his expense we will then repair the product within 48 hours of
arrival and ship it back to the customer at CompuSource Tech expense.
B.)
If
the product cannot be fixed the customer will have to purchase a
replacement and CompuSource Tech will cover shipping of the replacement
product (ground only). The
customer will be responsible of shipping the defective back to CompuSource
Tech with the RMA# provided. Once CompuSource Tech receives the defective
product and the claim is valid the customer will then be credited for the
product. If the claim is not valid a 35% restock fee will apply and the
customer is responsible for any shipping fees that have accrued on
CompuSource Tech behalf.
2.)
Warranty Items as valid DOA (Dean
on Arrival). MUST BE REPORTED WITHIN 5 DAYS OF
ARRIVAL!
A.) If
the item/s is found DOA (Dead on Arrival) the customer will need to
purchase a replacement. CompuSource Tech covers ground shipping of the
replacement to the customer and will send a RMA return label in the box for
the defective to be returned. If the replacement printer needs to be
expedited it will have to be at the customers expense. Once CompuSource
Tech receives the defective product back and the claim is valid the
customer will be refunded. If claim is not valid customer will be
responsible for a 35% restock fee and shipping charges that have accrued on
CompuSource Tech behalf.
B.)
If
the customer wants to return the item for credit, the item will be shipped
back to CompuSource Tech on a CompuSource Tech account, evaluated to
determine a valid DOA. If DOA is valid
customer will then be refunded. If the DOA is not valid and the customer
still wants a credit they will be responsible for the shipping charges that
have accrued on CompuSource Tech Behalf and a 35% restock fee on the
product.
3.) AS-IS:
A.) There is no warranty on any AS-IS
condition item(s).
4.) Damaged Shipments:
A.) Customers are responsible to inspect
the box and product upon delivery and reject shipments if the box or
product is damaged. If shipment was received damaged the customer need to
contact CompuSource Tech ASAP that way CompuSource Tech can file a shipping
claim. If a customer needs a replacement the customer will have to purchase
again and when the shipping company refunds CompuSource Tech for the damaged
product the customer will then be credited back for the damaged product.
The shipping company is responsible for crediting back the shipping charges
to the account the product was shipped on.
B.) We recommend that heavy shipments be
shipped freight to ensure no shipping damages. If customer chooses not to
ship freight we are not responsible for shipping damages and customer will
need to contact the shipping company to file a damaged shipment claim. If
the customer needs a replacement product, they will need to purchase again.
It will be the shipping company’s responsibility to refund the customer for
a damaged shipment and the shipping charges to the account the product was
shipped on.
5.) Order Cancelation:
A.) Any special, big whole-sale, or
customer orders that would involve labor, removing from inventory, packing
or handling is subject to a 40% of total sales price as cancelation fees. This
fee will be collected immediately before working on the order. This
cancelation fee is a compensation for the time and effort done on CompuSource
Tech Behalf.
6.) Key Reminders: (DON’T FORGET)
A.) Once a warranty claim has been
initiated the customer is responsible to provide CompuSource Tech with all
needed information and have the product shipped back if needed within a
window time of no more than 10 business days. Otherwise the RMA will no
longer be available.
B.) Customer needs to keep all packing
material in case there is a problem with the product.
C.) All items returned to CompuSource Tech
must have a valid RMA# displayed clearly on the outside of the box.
D.) All DOA Claims must be filed within (5)
days of receipt.
E.) A cash refund is only given to the
customer if within the first 30 days of the warranty period. After the 30 days of the warranty period the customer
will only receive an in-store credit.
F.) If defective product is not received
back by CompuSource Tech within 30 days of the date the RMA was initiated
the RMA will no longer be valid.
G.) If a product has been returned to
CompuSource Tech and the product does not belong to CompuSource Tech the
customer has 60 days to take the product back otherwise it will discarded.
H.) CompuSource Tech does not cover any
shipping fees to/from customers at international destination.
NOTE: If there is a problem with a product that is still under
warranty and CompuSource Tech cannot fix the problem nor have a replacement
then a credit will be issued to the customer.
Any unauthorized work on the unit(s) renders the warranty NULL
& VOID!
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